The Maroondah Citizens Advice Bureau is in its 43rd year and provides emergency relief for people in need, information referral and support.

Today’s Annual General Meeting elected committee members for the 2011/2012 year who provide ongoing direction for this vital community organisation. I had previously been a committee member of the Maroondah Citizens Advice Bureau since 2007 where I assisted in the planning and delivery of their business plan.

This plan led to modernisation of the service, including database systems for clients and referral agencies, improving efficiency and ensuring up-to-date records and information. The plan also strengthened the marketing of the organisation through a website, as well as ensuring consistent promotional materials and publicity.

Governance reforms were also undertaken providing delegated authority for the office administrator and a clear distinction between paid staff and the committee of management.

I chose not to re-nominate for the committee given that I felt that the changes over the past few years helped deliver an ongoing and sustainable future for the organisation.

For further information on the Maroondah Citizens Advice Bureau please visit www.mcab.org.au.